Shipping & Returns

Shipping & Returns

 

Delivery Information and Shipping Prices

Shipping to the UK is temporarily unavailable –due to recent developments, our courier is unable to deliver to this country.

The table below outlines delivery countries, lead times and prices. Please view our Terms & Conditions, which apply to all shipments.

Orders submitted before 1pm are usually shipped on the same business day. Orders placed later are dispatched on the following business day, excluding Danish public holidays. Delivery times are estimates and should be used as a guide.

 

COUNTRY	SHIPPING COST	CURRENCY	FREE DELIVERY OVER	DELIVERY TIME
Austria	9	EUR	-	2-4  business days
Belgium	9	EUR	-	2-4 business days
Bulgaria	20	EUR	-	3-6 business days
Croatia	20	EUR	-	3-6 business days
Czech Republic	11.5	EUR	-	3-6 business days
Denmark Home Delivery	45	DKK	500	1-4 business days
Denmark PakkeShop	35	DKK	500	1-4 business days
Estonia	13	EUR	-	5-8 business days
Finland*	12	EUR	-	3-6 business days
France*	12	EUR	-	2-5 business days
Germany*	7	EUR	70	2-4  business days
Greece	20	EUR	-	4-7 business days
Hungary	20	EUR	-	4-7 business days
Ireland	14	EUR	-	4-10 business days
Italy*	12	EUR	-	3-6 business days
Latvia	14	EUR	-	3-6 business days
Lithuania	11.5	EUR	-	3-6 business days
Luxembourg	9.5	EUR	-	3-6 business days
Netherlands*	9	EUR	-	2-5 business days
Norway*	75	NOK	700	2-5 business days
Poland	11.5	EUR	-	3-6 business days
Portugal	11.5	EUR	-	3-6 business days
Romania	20	EUR	-	3-6 business days
Slovakia	18	EUR	-	3-6 business days
Slovenia	20	EUR	-	3-6 business days
Spain*	13	EUR	-	3-6 business days
Sweden	55	SEK	700	2-5 business days
Switzerland	15	CHF	-	1-4 business days
UK*	9	GBP	60	2-4  business days

*Countries marked with an asterisk (*) are subject to delivery exceptions like remote towns and islands. Please see Delivery Exceptions on this page.

 

Delivery Exceptions

For the time being, we do not ship to the below destinations:

• Faroe Islands and Greenland (DENMARK)
• Åland Islands (FINLAND)
• Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia (FRANCE)
• Island Helgoland, and area of Busingen (GERMANY)
• Campione d’Italia, Livigno, San Marino and Vatican City (ITALY)
• Aruba and the territories of the (Dutch) Antilles (NETHERLANDS)
• Svalbard (NORWAY)
• Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla (SPAIN)
• Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar (UK)

 

Delivery

Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package. If you require help to make an online purchase, then please feel free to contact us by email OnlineCustomerCare@day.dk.

 

Returns

We want you to be fully satisfied with your order. If for any reason you are not fully satisfied, you can return any purchases ( including reduced items) within 14 days of reciept.  

Please note that all returns must be sent directly to our address below. 

You must pay for your return yourself. 

You can return your order within 14 days of receiving it. If you return after this you will be charged a fee of 180 NOK.

Please note that all returns must be sent directly to our address below. Merchandise must be returned in one package.

Note, you will be charged 180 NOK in handling fee for returning orders from a non-EU country. 

Returns should be sent to:

Textile Logistics 
Att: DAY/ 2NDDAY
Thrigesvej 27
7430 Ikast
Denmark

Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.

Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.

If you have any questions, please contact our customer care team at OnlineCustomerCare@day.dk